Refund Policy

RETURNS

We are sorry if an item doesn’t work out, and we want to be as accommodating as possible within our limitation.

Items must be unworn, unwashed and in original packaging with tags attached in order for your return to be approved. Please note that once your item has been received, you have 14 days to be eligible for a return or exchange. Items older than 14 days will not be eligible for a return or exchange.

To expedite your return/exchange, please clearly mark on the packing slip what you are returning. The customer is responsible for shipping costs and refund will not be made until LunaCatz has processed your item(s). Please allow us 5-7 business days for inspection, sorting and the refund to appear in your account.

Lastly, Not all returns or exchanges will be granted. Items washed, damaged, stained (food, makeup, deodorant, etc), heavily scented, worn, pilling and/or not in original packaging cannot be returned and may automatically sent back to you.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@lunacatz.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.